Product information:
Power type: battery type
Function: timing, handheld remote control
Color: Milky White
Battery capacity: 2000 mA
Charging duration: about 2.5 hours use duration: about 90 minutes
Voltage: 3.7V
Charging Method: TYPE-C
Usage time: 15 minutes/cycle
Packing list:
Massage machine x1
Customer Reviews
exactly as described. everything correct and functioning properly
The strength is weaker than expected
Well received
It's not as bad as expected.
I have trouble sleeping comfortably due to menopause, but I slept well.
I wanted a head massage for my eyes, but it doesn't seem to be for the eyes.
But even with just the head massage, I am satisfied.
I am very satisfied because I feel like I made a good purchase at a low price.
I will use it well
Well, it's not bad. I don't know if it's effective.
It doesn't serve much purpose, there are only 2 balls on the sides that press and a little heat in the eye area. It is not useful for me
Shipping Policy
At LuxetShop, we’re committed to delivering a seamless, reliable, and transparent shipping experience. Here’s everything you need to know about how we ship your orders.
1. 🚚 Shipping & Delivery
FREE UK SHIPPING
We are delighted to offer FREE STANDARD SHIPPING on all orders across the United Kingdom! No minimum purchase is required. Your order will be carefully packed and dispatched within 1-3 business days and delivered within 7-10 working days via our reliable shipping partners.
🌍 International Shipping
We also ship to the USA, Canada, and Europe. International shipping fees are kept as low as possible and calculated at checkout based on your location and order size. Delivery typically takes 10-14 working days.
2. Processing Time
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Orders are processed within 1–3 business days, excluding weekends and public holidays.
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You’ll receive a confirmation email with tracking info once your order is dispatched.
3. Order Tracking
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Once your item ships, you’ll receive an email with a tracking number.
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You can track your order via our website or the shipping carrier's portal.
4. Delayed or Lost Shipments
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Contact us if your order is delayed beyond the estimated delivery window.
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For lost packages, notify us within 14 days of the expected delivery date. Include your order number and tracking details.
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We'll coordinate with the carrier to investigate and may offer a replacement or refund where appropriate.
5. Incorrect Address Policy
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Always double-check your shipping address before completing your purchase.
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If you notice an error, contact us immediately.
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If the order has already shipped, we cannot guarantee address changes. Re-shipping may require additional charges.
6. Order Changes & Cancellations
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You can request to cancel or modify your order within 24 hours of purchase.
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Once your order has shipped, it cannot be changed or canceled.
7. Customs, Duties & Taxes
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International orders may incur customs duties or taxes, payable by the customer upon delivery.
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Delays caused by customs clearance are beyond our control and not the responsibility of LuxetShop.
8. Contact Us
Have a question about shipping? We’re happy to help:
📧 Email: support@luxetshop.com
🏢 Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
At LuxetShop, your satisfaction is our priority. We aim to deliver your order safely, on time, and with care.
FAQs
Is my payment information secure?
Absolutely! We use industry-standard encryption and fraud protection to keep your payment details safe and secure. Your privacy is our top priority.
Can I return an item if I change my mind?
Yes – as long as the product is unused, in its original packaging, and in resellable condition, you're eligible to return it within 30 days. Note: return shipping may apply unless the return is due to our error.
What if the product I receive is damaged or defective?
Your satisfaction is our priority! If your item arrives damaged or defective, simply contact us within 7 days of delivery with clear photos or a short video. We'll gladly send a free replacement or issue a full refund, depending on your preference.
How do I start a return or exchange?
It’s easy! Just email our support team within 7 days of receiving your order with your order number and item details. If approved, we’ll send return instructions and a shipping address. Once we receive your item in good condition, you’ll get your refund or replacement.
How do I contact customer support?
You can reach us via email or our contact form on the website. We’re here to help and aim to respond as quickly as possible!
