Frequently Asked Questions (FAQ)
At LuxetShop, we want your shopping experience to be as smooth and enjoyable as possible. Here are answers to some common questions. If you need further assistance, feel free to contact our support team!
What payment methods do you accept?
We accept Credit/Debit Cards (Visa, MasterCard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay to ensure a seamless and secure checkout experience.
Is my payment information secure?
Absolutely! We use industry-standard encryption and fraud protection to keep your payment details safe and secure. Your privacy is our top priority.
Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations are only possible within a short window after ordering. If you need to make changes, please contact us immediately for assistance.
Where do you ship to?
We currently ship to the UK, USA, Canada, and Europe, and we are actively working to expand our shipping destinations to serve even more customers!
How much does shipping cost?
We offer fixed shipping rates, which are clearly displayed at checkout for complete transparency—no hidden fees! Our goal is to provide reliable and affordable shipping options for all customers. If you have any concerns, our support team is happy to help. 😊
How long does shipping take?
We understand how exciting it is to receive your order, so we strive to ensure timely delivery to all our valued customers. Our estimated delivery times are as follows:
- United Kingdom: 5–10 business days
- United States & Canada: 7–14 business days
- Europe: 7–15 business days
- depending on your location. However, we always strive to ship orders as quickly as possible and often deliver sooner than expected!
While these are our standard delivery timeframes, we go above and beyond to process and ship your order as quickly as possible. In many cases, deliveries arrive even earlier than expected!
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email, allowing you to monitor your shipment in real-time.
What happens if my package is lost or delayed?
If your package is significantly delayed or lost, please contact us. We will work quickly to resolve the issue and ensure your satisfaction.
What is your return policy?
We offer a hassle-free 30-day return policy. If you're not completely satisfied with your purchase, you can return it in its original condition for a refund or exchange.
How do I request a return?
To initiate a return, contact our support team with your order details, and we’ll guide you through the process.
What if I receive a damaged or defective product?
If you receive a damaged or defective item, please reach out to us immediately with photos as proof, and we will provide a replacement or refund as per our policy.
Can I exchange an item?
Yes! If you’d like to exchange an item, please contact us within 30 days of receiving your order, and we’ll assist you in finding the perfect replacement.
Do you offer discounts or promotions?
Yes! We frequently offer exclusive discounts and special promotions. Subscribe to our newsletter to stay updated on the latest deals.
How do I contact customer support?
You can reach us via email or our contact form on the website. We’re here to help and aim to respond as quickly as possible!
Do you have a loyalty program?
We are working on a loyalty program to reward our valued customers—stay tuned!
