Product information:
Overview:
★ Positive and negative ions: Using the principle of mutual attraction between positive and negative ions, the deep pores and dirt are output through biological current to thoroughly clean; the beauty ingredients penetrate into the bottom of the muscles through iontophoresis.
★ Vibration: Machinery uses vibration and stimulating tension to tighten human skin, increase its own elasticity, and increase skin metabolism.
★Heat: Heat massage promotes absorption, stretches the skin texture, and makes the skin fuller.
★ Three-color LED photon therapy
Red light: can penetrate deep into the bottom of the skin, wake up collagen activity, improve boredom, and reduce wrinkles
Light blue: It can promote collagen synthesis, activate the skin, tighten loose skin, reduce pores, and improve oily skin, sensitive skin, and muscle acne.
Light green: It can enhance the intermittent function of oxygen cell utilization, promote the blood circulation of the body surface, lymph nodes, and edema, and at the same time has the effect of soothing the skin, balancing, and soothing.
Feature:
Clean skin whitening state
* Clean the trash deep in the pores to achieve the effect of shrinking pores, diminishing spots and acne, and solving dull and dull skin.
EMS care model
* Fully introduce skin care products to enhance activity and achieve the effect of whitening, rejuvenating and removing wrinkles.
Hot and humid conditions
*Heat massage promotes skin flow, improves skin firmness and elasticity, keeps the skin in its best condition for a long time, and restores skin luster and vitality.
Specifications:
Product name: Color light wrinkle beauty neck instrument
Product model: ES-1081
Charging voltage: 5V=1A
Rated power: 2.5W
Battery model: 602535
Battery parameters: 3.7V/500mAh
Charging time]: 2 hours
Product size: 89*47*120mm
Packing list:
1 x neck massager 1 x USB data cable 1 x English manual
Product Image:
Shipping Policy
Effective Date: June 23, 2025
At LuxetShop, we’re committed to delivering a seamless, reliable, and transparent shipping experience. Here’s everything you need to know about how we ship your orders.
1. Shipping Destinations & Rates
We currently ship to the following regions:
Region | Rate | Free Shipping Threshold | Estimated Delivery |
---|---|---|---|
United Kingdom | £8.99 | Free for orders over £90 | 5–10 business days |
United States & Canada | £9.99 | Not applicable | 7–14 business days |
Europe | £9.99 | Not applicable | 7–15 business days |
✅ All shipping rates are fixed — no hidden fees.
✅ We use reliable carriers for timely delivery.
2. Processing Time
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Orders are processed within 1–3 business days, excluding weekends and public holidays.
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You’ll receive a confirmation email with tracking info once your order is dispatched.
3. Order Tracking
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Once your item ships, you’ll receive an email with a tracking number.
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You can track your order via our website or the shipping carrier's portal.
4. Delayed or Lost Shipments
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Contact us if your order is delayed beyond the estimated delivery window.
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For lost packages, notify us within 14 days of the expected delivery date. Include your order number and tracking details.
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We'll coordinate with the carrier to investigate and may offer a replacement or refund where appropriate.
5. Incorrect Address Policy
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Always double-check your shipping address before completing your purchase.
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If you notice an error, contact us immediately.
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If the order has already shipped, we cannot guarantee address changes. Re-shipping may require additional charges.
6. Order Changes & Cancellations
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You can request to cancel or modify your order within 24 hours of purchase.
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Once your order has shipped, it cannot be changed or canceled.
7. Customs, Duties & Taxes
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International orders may incur customs duties or taxes, payable by the customer upon delivery.
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Delays caused by customs clearance are beyond our control and not the responsibility of LuxetShop.
8. Contact Us
Have a question about shipping? We’re happy to help:
📧 Email: support@luxetshop.com
🏢 Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
At LuxetShop, your satisfaction is our priority. We aim to deliver your order safely, on time, and with care.
FAQs
Is my payment information secure?
Absolutely! We use industry-standard encryption and fraud protection to keep your payment details safe and secure. Your privacy is our top priority.
Can I return an item if I change my mind?
Yes – as long as the product is unused, in its original packaging, and in resellable condition, you're eligible to return it within 30 days. Note: return shipping may apply unless the return is due to our error.
What if the product I receive is damaged or defective?
Your satisfaction is our priority! If your item arrives damaged or defective, simply contact us within 7 days of delivery with clear photos or a short video. We'll gladly send a free replacement or issue a full refund, depending on your preference.
How do I start a return or exchange?
It’s easy! Just email our support team within 7 days of receiving your order with your order number and item details. If approved, we’ll send return instructions and a shipping address. Once we receive your item in good condition, you’ll get your refund or replacement.
How do I contact customer support?
You can reach us via email or our contact form on the website. We’re here to help and aim to respond as quickly as possible!